COMPLIMENTARY INSURED US SHIPPING AND RETURNS

Return Policy

Returns - www.adrianafj.com

 

Return Policy

 

Refund

Full refund

  • Returned within 5 days from delivery date

Store credit

  • Returned within 14 days from delivery date

Re-stocking fee

  • 5%

 

Please note:

NO returns are allowed on Pre-order, Special Order or Personalized and Sale items.

  • These sales are considered final.
  • Shipping charges and duty/import taxes are non-refundable.
  • Refunds can only go back to the original form of payment.

All returns must meet the following criteria:

  • No signs of being worn
  • All tags must be attached in the same place they were sent
  • All original packaging must be included
  • No COD (Cash/Check on Delivery) packages will be accepted

 

Start a return:

  • Log in to your customer account to request a return for your purchased piece.
  • Use this safe shipping and packaging checklist
  • Send the package through a trackable and insured shipping method. We suggest UPS or FedEx and USPS in pieces valued at $200 or less.
  • Email us the courier tracking number to info@adrianafj.com to be aware.
  • Adriana Fine Jewelry is not responsible for return lost packages.

 

        Please label the return to:

               Adriana Returns Dept.

               ATTN: A. Zamudio

               555 Saturn Blvd. Suite B #933

               San Diego, CA 92154

 

Exchanges / Store Credit

 

Once a return arrives to us, it will take us 7-14 business days to receive, inspect and process. You will be notified via email once your return has been completed.

Refunds will be credited to your original form of payment and you should see a refund post in your bank account within 10 business days. Please note that each banking institution may require additional time to process and post this refund to your account once they have received the information from us.

Returns, refunds and store credits may be made at the discretion of Adriana Fine Jewelry