Return Policy

Returns - www.adrianafj.com

 

Return Policy

 

Refund

Full Refund

  • Returned within 14 days from delivery date

Store credit

  • Returned within 30 days from delivery date

 

Please note:

NO returns are allowed on Pre-order, Special Order or Personalized items.

  • These sales are considered final.
  • Shipping charges are non-refundable.

 

 

Return Label

United States Purchases

  • Complimentary return label for items valued at $100 or more.
  • Insurance is included.

 

Outside United States Purchases

  • Complimentary return label is not included, use your preferred insured shipping method.

 

All returns must meet the following criteria:

  • No signs of being worn
  • All tags must be attached in the same place they were sent
  • All original packaging must be included
  • No COD (Cash/Check on Delivery) packages will be accepted

 

Complimentary Return Label

  • Send us an email at info@adrianafj.com with your order number or first and last name.
  • We will provide you a pre-paid UPS 2nd Day label.
  • Use this safe shipping and packaging checklist
  • Go to The UPS Store and hand it in.
  • Insurance is included in our pre-paid UPS 2nd Day labels.

 

Paid Return Label

We recommend you to use the complimentary return label but if you prefer to use your own shipping method: 

  • Send us an email at info@adrianafj.com with your order number or first and last name.
  • Use this safe shipping and packaging checklist
  • Send the package through a trackable and insured shipping method. We suggest UPS or FedEx and USPS in pieces valued at $200 or less.
  • Forward us the courier tracking number to be aware.
  • Adriana Fine Jewelry is not responsible for return lost packages.

 

        Please label the return to:

               Adriana Returns Dept.

               ATTN: A. Zamudio

               2534 State St. Suite 409

               San Diego, CA 92101

 

Exchanges / Store Credit

 

Once a return arrives to us, it will take us 7-14 business days to receive, inspect and process. You will be notified via email once your return has been completed.

Refunds will be credited to your original form of payment and you should see a refund post in your bank account within 5-7 business days. Please note that each banking institution may require additional time to process and post this refund to your account once they have received the information from us.

Returns, refunds and store credits may be made at the discretion of Adriana Fine Jewelry